MAILTO="root@localhost"

20 0 * * 0 $HOME/bin/otrs.DeleteCache.pl --expired >> /dev/null

30 0 * * 0 $HOME/bin/otrs.LoaderCache.pl -o delete >> /dev/null

*/20 * * * * $HOME/bin/otrs.GenericAgent.pl >> /dev/null

*/10 * * * * $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null

45 */2 * * * $HOME/bin/otrs.PendingJobs.pl >> /dev/null

10 0 * * * $HOME/bin/otrs.cleanup >> /dev/null

*/10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null

01 01 * * * $HOME/bin/otrs.RebuildTicketIndex.pl >> /dev/null

55 */2 * * * $HOME/bin/otrs.DeleteSessionIDs.pl --expired >> /dev/null

35 * * * * $HOME/bin/otrs.UnlockTickets.pl --timeout >> /dev/null

>>>>>

--! Dilson Tomé
(11) 8013-7803

On Fri, Mar 9, 2012 at 13:02, Chris Arnold <carnold@electrichendrix.com> wrote:

Like the subject says, tickets sometimes dont come in when sending email in a timely fashion (sometimes i have to go to the admin postmastermailaccounts panel and click fetch mail. I searched this and found:
* Martignier, Philippe <philippe.martignier at wipo.int>:
> Hi there,
>
> I want to speed up the frequence of refresh (= an email arrives in
> Outlook and then OTRS looks in the mail box if there is a mail it
> deletes that email and create a ticket inside OTRS)

>>Well, don't use fetchmail, but feed OTRS directly via SMTP.

I don't understand how to feed OTRS directly with SMTP. I look in the email accounts panel of otrs and the only options i see are imap, imaps, pop and pops. Can someone tell me how to accomplish getting emails sent to otrs quicker?
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