man, 15.12.2003 kl. 01.18 skrev Martin Edenhofer: 
Hi Eivind,

On Fri, Dec 12, 2003 at 12:46:31PM +0100, Eivind Arnesen wrote:
> OTRS looks very promising, but I've run into a problem. I cannot answer
> tickets when i press
> "empy answer". I'm using the latest otrs rpm on a redhat 9 box.
> 
> Here is the message from /var/log/httpd/error_log:
> 
> ModPerl::Registry: Can't call method "address" on an undefined value at
> /opt/otrs//Kernel/System/Email/Sendmail.pm line 88.!
> [...]

Is it working if you use cgi?

  Martin
You mean without mod_perl? No, I've tried without the perl settings in
/etc/httpd/conf.d/otrs.conf. I could really need some help with this one,
we are replacing a Advanced Helpdesk from CA with (hopefully) OTRS
if we can get it to work soon.

My current apache configuration uses:

# agent, admin and customer frontend
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
                                                                                                                                                             # load all otrs modules
Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
                                                                                                                                                        # Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache::Reload
PerlInitHandler Apache::Reload
                                                                                                                                                            
# set mod_perl2 options
<Location /otrs>
  ErrorDocument 403 /otrs/customer.pl
  AllowOverride All
  ErrorDocument 403 /otrs/index.pl
  SetHandler  perl-script
  PerlHandler ModPerl::Registry::handler
#  PerlResponseHandler ModPerl::Registry #(I've tried this one also instead of the above line)
  Options +ExecCGI
  PerlOptions +ParseHeaders
</Location>
                                                                                                                                                                                                                                                                                                                        
# MaxRequestsPerChild (so no apache child will be to big!)
MaxRequestsPerChild 400
                                                                                                                                                             




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