19 Apr
2010
19 Apr
'10
6:56 p.m.
Hi, have a look here http://wiki.otrs-forum.de/index.php?title=Show_Ticket_Title_in_Customer_Inte... regards, Anton. 19.04.2010 13:11, Max Bidlingmaier пишет:
Hello,
I got the following problem. After a ticket has been created a customer adds a note or something to the ticket and changes/gives a new subject. After that, agents will still get the orginial (main) subject while the customer will be provided with the last given subject.
Is is possible to change the behaviour of the customer interface to the one in the agent interface to allways display the original ticket subject ?
Greets max