Re: [otrs] Groups / permissions strange behaviour

We have 15 agent working together. In queues, there are more that 3000 open tickets. But user as described above see only few of them (2, 20 but not 1000 or so). further more, user A see queue A where OTRS indicates 2 tickets but whet queue is opened, there are 6 tickets. Looks like bug? Grzegorz 2011/1/15 Michiel Beijen

I guess it has nothing to do with permissions. The dashboard, unlike the queue view, only lists tickets which are unlocked. As soon as an agent is working on a ticket, it's removed from the queue view.

-- Mike

On Friday, January 14, 2011, Szostak Grzegorz wrote:

...

Dear all,We have 2.4 setup and it was set up with only one default group: users.After 2 months, we decided to add new groups and reassign permissions.Basic setup is like this: Queue A -> Group AUser has rw permission to Group AQueue A has 1000 ticketsAfter reassignment of rights - user let say john, can't see all 1000 tickets in AgentTicketQueue - the numbers on page are lower than when user saw in that queue when he had right rw to users group, but on dashboard, the numbers for new tickets in "my queues" are ok. What is wrong? BTW, when john opens AgentTicketQueue and set different order for tickets in queue A there are tickets from end to beggining but middle tickets aren't browsable.

Best regards, Grzegorz

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs