Hello all,

            I’ve read all the LDAP info in the documentation and though I haven’t tried it yet I’m curious about something. Obviously we have a populated LDAP will OTRS pass the log in information to the LDAP server or does it parse its own user DB and THEN pass it to the LDAP. So I guess my question is better stated by asking if I use LDAP do I need to manually populate a OTRS user db? Also will the user information gleaned from the LDAP server populate the fields in OTRS such as name last name phone # etc…

Thanks

David Grimes

Belo Interactive