Re: [otrs] Allow customers to read other customer's tickets

On Mon, 04 Oct 2004 09:19:30 -0500, OTRS main list wrote:

Is it possible to allow one customer to read (or even, perhaps, modify) another customer's tickets? For example, we want all the customers who work in Department A to be able to read all other Department A customers' tickets, but not be able to read any tickets for customers who work in Department B. I think this may be possible using separate queues for each department, but is it possible when all the tickets are in the same queue?

You will want to use the multi customerIDs feature in version 1.3.1. Read about it here: http://doc.otrs.org/1.3/en/html/customer-user-backend.html#AEN784 (towards the very bottom under the section LDAP) for more information on it.