Hi,<div><br></div><div>You might want to check this: <a href="http://lists.otrs.org/pipermail/otrs/2009-August/027771.html">http://lists.otrs.org/pipermail/otrs/2009-August/027771.html</a></div><div><br></div><div>cheers</div>
<div>arthur<br><br><div class="gmail_quote">On Thu, Feb 11, 2010 at 6:24 PM, Marretta, Rosanna <span dir="ltr">&lt;<a href="mailto:Rosanna.Marretta@yrclogistics.com">Rosanna.Marretta@yrclogistics.com</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">








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<p class="MsoNormal"><span style="font-size:10.0pt">Hi,</span></p>

<p class="MsoNormal"><span style="font-size:10.0pt"> </span></p>

<p class="MsoNormal"><span style="font-size:10.0pt">Can
somebody please tell me which file I need to edit to add the name of the
customer to the Agent Dashboard.  I would like to see at a glance who the calls
are from.</span></p>

<p class="MsoNormal"><span style="font-size:10.0pt"> </span></p>

<p class="MsoNormal"><span style="font-size:10.0pt">Thanks,</span></p>

<p class="MsoNormal"><span style="font-size:10.0pt"> </span></p>

<p class="MsoNormal"><span style="font-size:10.0pt">Rosanna
</span></p>

<p class="MsoNormal"> </p>

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