On June 9, 2011 at 10:44 AM Rohit <rohit.singh@rsgss.com> wrote:

> Hi,
>
> I want to generate Customer ID automatically from the OTRS Software, not
> manually, in a particular format like[b] ABCD/0001/11-12[/b] and the
> next time it should generate to [b]ABCD/0002/11-12[/b], here 11-12
> denotes the year, after completion of 2011 year, the format should
> change to [b]ABCD/000199/12-13[/b], please guide how can i achieve this,
> looking forward for your kind reply.
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