Hello everybody :-) I'm using OTRS 2.2.6 and my Auto-Reply isn't working.. there's no requests to my smtp server but the ticket was created fine. I'm using LDAP as Customer Database, but I guess this is working fine.. because the ticket is correctly assigned from database. And I'm using PostmasterMailAccount package to download mail's from server (because I'm using a google account and I need to connect with SSL) Thu May 22 10:57:59 2008 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AdminLog:IgorMacedo) Thu May 22 10:57:57 2008 notice OTRS-PMMA-10 Fetched 2 email(s) from admin@mydomain.com@pop.gmail.com. Thu May 22 10:57:57 2008 notice OTRS-PMMA-10 New Ticket [2008052210000023/Testing auto-re] created (TicketID=11,Queue=Projetos,Priority=3 normal,State=new) Thu May 22 10:57:57 2008 notice OTRS-PMMA-10 Take UserCustomerID (IgorMacedo) from customer source backend based on (igor.macedo@mydomain.com). Thu May 22 10:57:57 2008 notice OTRS-PMMA-10 Take UserLogin (IgorMacedo) from customer source backend based on (igor.macedo@mydomain.com). Thu May 22 10:57:48 2008 notice OTRS-CGI-10 Response::Agent: 0s taken (URL:Action=AdminLog:IgorMacedo) On my Kernel/Config.pm I got: # Sendmail over SMTP $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP'; $Self->{'SendmailModule::Host'} = 'localhost'; $Self->{'SendmailModule::Port'} = '25'; $Self->{'SendmailModule::AuthUser'} = ''; $Self->{'SendmailModule::AuthPassword'} = ''; And this queues are enabled in Auto Responses <-> Queue [ Queue <-> Auto Responses Management ] Options Queue Auto Responses Estoque * default reply (after new ticket has been created) (auto reply/new ticket) Ocorrências * default reply (after new ticket has been created) (auto reply/new ticket) Projetos * default reply (after new ticket has been created) (auto reply/new ticket) TI (Tecnologia) * default reply (after new ticket has been created) (auto reply/new ticket) Vendas * default reply (after new ticket has been created) (auto reply/new ticket) Thanks for any help ! Regards, Igor