Hi Theuns, On Wed, May 24, 2006 at 02:29:36PM +0200, Theuns Smuts wrote:
All tickets come in on a default queue - called "Contract". We want to move all tickets where OTRS could not match the email to a customer user account in OTRS to a second queue called "NO CONTRACT"
I have been trying to do this with the Generic Agent Module but cannot get this to work. [except by adding every single client customer user in OTRS to this agent which is the way to do this - too much admin and work]
That is the only way you can do it with a standard installation :(.
Can someone please assist in this regard?
You can write your own GenericAgent modules if you have knowletge in perl. Please see the files in Kernel/System/GenericAgent for some allready existing modules. Ofcourse it is possible that we create a GenericAgent module for you if you don't want to do it on your own. Please contact us via sales@otrs.com if you are interested.
Theuns Smuts
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