hi,

first you have to setup the „my queues“ option in the settings menu for the specific agents that should get the notifications. after that you can define again in the settings the mail management (middle column) who should get which kind of notification... e.g. new tickets or change of a queue...

hope this helps.

merry christmas!

regards,

patrick.

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Sajit Kalidas
Gesendet: Mittwoch, 24. Dezember 2008 09:50
An: otrs@otrs.org
Betreff: [otrs] agent notification

Hi,

How do I setup so that the agents get notified by email when a new ticket is logged?   I have got the customer notification ok.  I have a queue and a group assigned to the queue.  Ideally, I would like to have one person in the group (team leader) notified and then he can assess the ticket and assign it to the appropriate agent. 

If there is no way to specify one agent to be notified, then I could create a team leader group and an agent group and assign the team leader group to the queue.  However, I still need to get the auto-notification working. 

Please assist.

Many thanks

Sajit

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