10 Jun
2004
10 Jun
'04
7:01 p.m.
Marshall28 wrote:
If I'm going to backup all of otrs so that I can restore in case of hard drive failure, should I just copy the /opt/otrs directory as well as do a "mysqldump --all-databases" to save the entire otrs database? I'm also curious where all the tickets are stored? Are these tickets all in the mysql database?
Take a look /opt/otrs/scripts/backup.sh. It will backup the DB and all of the critical system files needed. If you make changes to .dtl files or things in other locations, then you would want to dump additional directories, but the backup.sh should be enough to get you started. Hth, Tyler Hepworth