Hi Jochen, On Mon, Jul 28, 2003 at 03:46:16PM +0200, Jochen Haeberle wrote:
I just started using OTRS and find it amazing! A great piece of Software. Thanks to the OTRS-Team for releasing it OpenSource.
Thanks! :)
Now I would like to scale my installation and provide two or three seperated instances of OTRS for different projects and people. I know you can do it by changing an index-number in one config file.
My questions are:
- Is it possible to add new instances of OTRS with a unique system-id when there is already one that does not have an index?
Sorry, can you explain it a little bit more what you want to do? -=> I would work with one OTRS instance and with OTRS groups. (so it's possible to move tickets between projects and people and your admin work is much easier!)
- Is it enough to copy the existing OTRS folder, change the system-id and webserver setup or do I need a fresh install?
It would be enough to copy the folder. But take care if you use mod_perl. -=> You need on webserver instance for one OTRS instance.
- Jochen
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl