Murilo,
have you tested the ACL using a normal user account (not an administrator)?
In my experience, some good ACL seems not to work until you test it with an unprivileged account...
________________________________________
Da: otrs-bounces@otrs.org [otrs-bounces@otrs.org] per conto di Murilo Moreira de Oliveira [murilo.moreira@gmail.com]
Inviato: martedì 1 giugno 2010 14.57
A: User questions and discussions about OTRS.
Oggetto: Re: [otrs] ACL
I'm using OTRS 2.4.6 and your example worked for me. But now I'd like to increment my acls using restriction on ticket types. The acl bellow didn't work:
$Self->{TicketAcl}->{'ACL-RelacaoTipoServico1'} = {
# match properties
Properties => {
Frontend => {
Action => ['AgentTicketPhone', 'AgentTicketEmail', 'CustomerTicketMessage'],
},
Type=> {
Name => ['Incident'],
},
# I tried the options bellow too and nothing happens!
# Ticket => {
# Type => ['Incident'],
# },
# TicketType => {
# Name => ['Incident'],
# },
},
# return possible options (white list)
Possible => {
Ticket => {
Service => ['SAP System'],
},
},
};
Any ideas??
2010/6/1 Nils Leideck - ITSM <nils.leideck@leidex.net<mailto:nils.leideck@leidex.net>>
Hi,
On 01.06.2010, at 13:10, Louis Becker wrote:
Is it a version issue perhaps? I’m running 2.3.4
Yes, you need to run at least OTRS 2.4.6 to have ACLs working with considered AJAX reloads.
Freundliche Grüße / Kind regards
Nils Leideck
--
Nils Leideck
Senior Consultant
nils.leideck@leidex.net<mailto:nils.leideck@leidex.net>
nils.leideck@otrs.com<mailto:nils.leideck@otrs.com>