Hi Matas, Matas Labasauskas schrieb:
Hello support,
i decided to switch of subject field that customer could not change it when he is doing a follow up and that subject would be the same all the time. I'm looking in system config: Frontend::Customer::Ticket::ViewZoom http://otrs.bs2.lt/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysCon... , i turned off a possibility to change priority on follow up, but i cant find a possibility not to show SUBJECT field. Is there another way? I need only text field and possibility to attach files when doing follow up in customer interface. thank you in advance --
In OTRS v1.x, the changing ticket-subject was a problem. But since v2.x (v2.1?), you can set a ticket-title. This is default set with the first subject of the ticket and is never change automatically, but can be changed (only) through the agent.
Matas Labasauskas
Bye, Alex