Re: [otrs] Error after instalation

Thanks for the response! I'd like to point out how the installation is going from a "apt-get remove --purge otrs2" I installed from "apt-get install" and entered a "otrs2dbpassword" when asked. The first problem was that the file /etc/otrs/Kernel/Config.pm was not writable by www-admin. (also, in my installation the user detected by the SetPermissions.sh was www-data and not www-admin as it should, but I'm sure this was my mistake in some other place of my server ;) After solving this (with "chown www-admin:www-admin" the files as needed) I got the following error: ///////////////// Error: Access denied for user 'otrs'@'localhost' (using password: NO) Comment: Please contact your admin Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Thu Nov 30 05:33:09 2006 Message: Access denied for user 'otrs'@'localhost' (using password: NO) Traceback (18431): Module: Kernel::System::DB::new (v1.47) Line: 168 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 150 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.80) Line: 203 Module: ModPerl::RegistryCooker::run (v1.80) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 ///////////////// I solve this by editing "nano /etc/otrs/Kernel/Config.pm" and doing this: - $Self->{DatabasePw} = $dbpass; + $Self->{'DatabasePw'} = 'hot'; I used "hot" as I had left the default pass for the "otrs" database. After this I started guessing, but got it working dough. I went to the phpmyadmin and changed the pass of the user "otrs" of the MySQL and save them encrypted. Then I also had problems with the login of root@localhost so I went and did the same with the user at the "system_users" table of the "otrs" database. Now everything seems to be working right and it looks great! Thanks! On 11/29/06, rico f wrote:

Hi,

I got something similar, and if I remember correctly, it seems that the password or user name for the otrs user to access MySql db is incorrect. Try to logon directly to MySQL with the otrs user and see if you can. If you can do so, then check the config.pm and check that the password is correct in the section for Database settings.

ricfors

On 11/29/06, Bruno Sarlo wrote:

...

Hi,

I've been trying to get Otrs running but couldn't get through. I actually got some problems with dependencies to install 2.1 in my Debian Sarge stable.

I got it to install correctly but when I request the index.pl I get this error:

*****************

Error: Access denied for user 'otrs'@'localhost' (using password: NO) Comment: Please contact your admin Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Nov 29 06:41:05 2006

Message: Access denied for user 'otrs'@'localhost' (using password: NO)

Traceback (1897): Module: Kernel::System::DB::new (v1.47) Line: 168 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 150 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.80) Line: 203 Module: ModPerl::RegistryCooker::run (v1.80) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30

*****************

I'd appreciate any guidance.

Thanks

-- Bruno _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

-- Bruno