[otrs] Customer Automated response

Hiya, On new ticket creation agents will get an automatic notification that there is a new ticket and a link to that new ticket... Is it possible to have the auto response that I have set up for the client on new emails to have a link to the ticket via the customer.pl I tried :///Customer.pl?Action=CustomerZoom&TicketID= But I get an insufficient right message. I assume that there is a log in procedure I will need to include? Mik