Hi,<br><br>&nbsp;&nbsp; I&#39;m trying to remove the &quot;ticket email&quot; icon from the agent interface and &quot;Logout&quot; icon from the customer interface.<br><br>&nbsp;&nbsp;
I found reading the previous emails, and I tried to modify the
AgentNavigationBar.dtl, but this file has one block that is responsible
for more than one icon and I just want to remove one of them.<br><br>&lt;snip&gt;<br>&lt;!-- dtl:block:Item --&gt;<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;td valign=&quot;top&quot; align=&quot;center&quot; class=&quot;nav&quot;&gt;
<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;div title=&quot;$Text{&quot;$QData{&quot;Descripti<div id="mb_0">on&quot;}&quot;}&quot;&gt;&lt;a href=&quot;$Env{&quot;Baselink&quot;}$Data{&quot;Link&quot;}&quot;
accesskey=&quot;$QData{&quot;AccessKey&quot;}&quot; onmouseover=&quot;
window.status=&#39;$Text{&quot;$QData{&quot;Name&quot;}&quot;}&#39;; return true;&quot;
onmouseout=&quot;window.status=&#39;&#39;;&quot; class=&quot;navitem&quot;&gt;&lt;img border=&quot;0&quot;
src=&quot;$Env{&quot;Images&quot;}$QData{&quot;Image&quot;}&quot; alt=&quot;$Text{&quot;$QData{&quot;Name&quot;}&quot;}&quot;&gt;&lt;br&gt;$Text{&quot;$QData{&quot;Name&quot;}&quot;}&lt;/a&gt;&lt;/div&gt;
<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;/td&gt; <br>&lt;/snip&gt;<br><br><br>I tried to comment the lines bellow in the <a href="http://config.pm/" target="_blank" onclick="return top.js.OpenExtLink(window,event,this)">config.pm</a>, without success:
<br><br><br>&nbsp;&nbsp;&nbsp; $Self-&gt;{&#39;Frontend::Module&#39;}-&gt;{&#39;Logout&#39;} = {
<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Description =&gt; &#39;Logout&#39;,<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; NavBar =&gt; [<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; {<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Description =&gt; &#39;Logout&#39;,<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Name =&gt; &#39;Logout&#39;,<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Image =&gt; &#39;exit.png

&#39;,<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Link =&gt; &#39;Action=Logout&#39;,<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; NavBar =&gt; &#39;&#39;,<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Block =&gt; &#39;ItemPre&#39;,<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prio =&gt; 100,<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; AccessKey =&gt; &#39;l&#39;,<br>

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; },<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ],<br>&nbsp;&nbsp;&nbsp; };<br><br>&nbsp;&nbsp;&nbsp;&nbsp; Does anybody could help me, please?<br><br>Thanks a lot.<br><span class="sg"><br>Cristiane<br>

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