Dear list,

I hate to repost an old topic, especially when created by myself, but I wonder if really anybody has an idea how to solve that request?

Is there a specific setting or would manual patching be required?

Thanks

On Sat, Sep 7, 2013 at 11:51 AM, Claudio Kuenzler <napsty@gmail.com> wrote:

Hello OTRS folks,

Is it possible to show the "Accounted time" of a ticket in the customer's view of the ticket?

The agent can see it in the Ticket Information on the right side:

"Accounted time: 30"

While the customer, for the same ticket, only can see the following information:
- State
- Priority
- Queue

It would be great, if the accounted time of the ticket can be added into the customer's view of the ticket information.

Thanks,
Claudio