Hi guys,<br><br>I&#39;m using otrs 2.3.4. I&#39;d like to set up escalation to a Queue. I have tried to set it on &quot;Escalation - First Response Time&quot; and &quot;Escalation - Solution Time&quot;. But in both cases, the system only shows a message at notification Area.<br>

<br>I thing it should show only the escaleted tickets for the agents, but it shows all tickets and escaleted tickets notifications.<br><br>Is it the way it should work?<br><br>Thanks,<br clear="all"><br>-- <br>Ronaldo Richieri<br>

(15) 8818-2009<br>