On 17.09.2010, at 22:40, Pradumna Maheshwari wrote:

Can you please tell me, how to add various details of users from Active Directory to OTRS system..?

First: your question is the subject … use the email body for detail descripton please

Second: You need to setup AD auth and sync

Freundliche Grüße / Kind regards

Nils Leideck

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Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com