Hi
List,
I have a
trouble:
I did close a ticket
but it was reopen automaticaly.
I did see and the
currently "From:" and "To:" fields have the queue email account (queueaccount@mydomain.com), even
when the ticket had "From: queueaccount@mydomain.com" and "To:
customeraccount@itsdomain.com".
Currently, I did
close the ticket and the system open again.
I did try setting a
filter postmaster like:
Match
Set
Header 1:
X-OTRS-Queue: ------ Value: Junk
but even so, the
system reopen the ticket.
Any ideas to
solve?
Specs:
FreeBSD
OTRS
2.1.7
Apache
2
MySql
4
Carlos
México