Hi Everyone,<br><br>I have an auto notification (event) set up so that when an agent locks a ticket the customer receives an e-mail stating which agent has locked it.<br><br>Once a ticket has been locked, it&#39;s original subject header is retained in the dashboard view (ie &quot;Issue with Server01&quot; for example). However, if I go into my &quot;Locked Ticket&quot; view (otrs/index.pl?Action=AgentTicketLockedView) the subject header has changed to &quot;OTRS System &lt;otrs@localhost&gt;Ticket has been assigned!&quot; rather than &quot;Issue with Server01&quot;. Is there a way to retain the original subject header in the locked tickets view regardless of what notifications are sent out?<br>
<br>Thanks,<br><br>David<br><br><br>