Thanks dear.
I am not getting any page to enter username, password.
I am just typing http://192.168.9.171/otrs/index.pl & how to change that?
Warm Regards,
Darshak Modi
Elitecore Technologies Ltd
+91 9909008245
_____
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Markus Moj
Sent: Thursday, February 25, 2010 3:36 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Error After Installation
I would say you are using a wrong passwort to get access to your otrs
installation.
user : root@localhost
pass : root
You should change the password after your first login or disable the user
and create a new one to administrate otrs.
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: mailto:mmoj@TimoCom.com mmoj@timocom.com
Internet: www.timocom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
Inactive hide details for "Darshak Modi" ---25.02.2010 11:00:42---I have
installed OTRS for windows. Its installed successfully"Darshak Modi"
---25.02.2010 11:00:42---I have installed OTRS for windows. Its installed
successfully. But when I try to access web it give
From:
"Darshak Modi"
To:
Date:
25.02.2010 11:00
Subject:
[otrs] Error After Installation
Sent by:
otrs-bounces@otrs.org
_____
I have installed OTRS for windows. Its installed successfully. But when I
try to access web it give following errors.
Error: Access denied for user 'otrs'@'localhost' (using password: YES)
In Apache logs it shows
[Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171] Use of
uninitialized value $_ in -d at
D:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083.
[Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171] Use of
uninitialized value $_ in -d at
D:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083.
[Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171] [Thu Feb 25
14:39:02 2010] index.pl: DBI
connect('database=otrs;host=localhost;','otrs',...) failed: Access denied
for user 'otrs'@'localhost' (using password: YES) at D:/Program
Files/OTRS/OTRS/bin/cgi-bin/../../Kernel/System/DB.pm line 214
[Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171] ERROR: OTRS-CGI-10
Perl: 5.10.0 OS: MSWin32 Time: Thu Feb 25 14:39:02 2010
[Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171]
[Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171] Message: Access
denied for user 'otrs'@'localhost' (using password: YES)
[Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171]
[Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171] Traceback (3676):
[Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171] Module:
Kernel::System::DB::new (v1.105.2.1) Line: 188
[Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171] Module:
Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 143
[Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171] Module: D:/Program
Files/OTRS/OTRS/bin/cgi-bin/index.pl (v1.88) Line: 48
[Thu Feb 25 14:39:02 2010] [error] [client 192.168.9.171]
[Thu Feb 25 14:39:12 2010] [error] [client 192.168.9.171] File does not
exist: D:/Program Files/OTRS/Apache/htdocs/otrs
[Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171] Use of
uninitialized value $_ in -d at
D:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083.
[Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171] Use of
uninitialized value $_ in -d at
D:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083.
[Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171] [Thu Feb 25
14:42:53 2010] customer.pl: DBI
connect('database=otrs;host=localhost;','otrs',...) failed: Access denied
for user 'otrs'@'localhost' (using password: YES) at D:/Program
Files/OTRS/OTRS/bin/cgi-bin/../../Kernel/System/DB.pm line 214
[Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171] ERROR: OTRS-CGI-10
Perl: 5.10.0 OS: MSWin32 Time: Thu Feb 25 14:42:53 2010
[Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171]
[Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171] Message: Access
denied for user 'otrs'@'localhost' (using password: YES)
[Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171]
[Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171] Traceback (5312):
[Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171] Module:
Kernel::System::DB::new (v1.105.2.1) Line: 188
[Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171] Module:
Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 144
[Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171] Module: D:/Program
Files/OTRS/OTRS/bin/cgi-bin/customer.pl (v1.42) Line: 48
[Thu Feb 25 14:42:53 2010] [error] [client 192.168.9.171]
[Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171] Use of
uninitialized value $_ in -d at
D:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083.
[Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171] Use of
uninitialized value $_ in -d at
D:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083.
[Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171] [Thu Feb 25
15:20:03 2010] index.pl: DBI
connect('database=otrs;host=localhost;','otrs',...) failed: Access denied
for user 'otrs'@'localhost' (using password: YES) at D:/Program
Files/OTRS/OTRS/bin/cgi-bin/../../Kernel/System/DB.pm line 214
[Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171] ERROR: OTRS-CGI-10
Perl: 5.10.0 OS: MSWin32 Time: Thu Feb 25 15:20:03 2010
[Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171]
[Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171] Message: Access
denied for user 'otrs'@'localhost' (using password: YES)
[Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171]
[Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171] Traceback (2848):
[Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171] Module:
Kernel::System::DB::new (v1.105.2.1) Line: 188
[Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171] Module:
Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 143
[Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171] Module: D:/Program
Files/OTRS/OTRS/bin/cgi-bin/index.pl (v1.88) Line: 48
[Thu Feb 25 15:20:03 2010] [error] [client 192.168.9.171]
Warm Regards,
Darshak Modi
Elitecore Technologies Ltd
+91 9909008245
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