Hi Ryan,
have you by any chance also installed the ITSM modules?
--
Mike
On Tue, Feb 15, 2011 at 12:25 AM, Ryan Miguel
Using the Master/Slave module when I designate a ticket as a new master ticket I am unable to close it later. I can switch queues, add notes and change all other properties; however, no matter where I try to close it from (notes, ticket close action, etc ) the ticket will not close. It appears that the ticket actions I create for the ticket hang after submitting but if I refresh the page I can see the actions in the ticket zoom/history.
Using otrs - 3.0.5 with Master/Slave - 1.1.1
I haven’t been able to find anything using Google or the OTRS forums
Any help would be appreciated
Ryan Miguel
______________________________________________________________________
This email has been scanned by the Rebekah Children's Services Email Security System.
**** Confidentiality Notice *****
The information contained in this e-mail, and any attachment, is private and confidential and is the property of Rebekah Children's Services. The information is intended only for the use of the intended recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or taking of any action in reliance on the contents of the information is strictly prohibited. If you have received this e-mail in error, please immediately notify the sender and destroy all copies of the original message.
All reasonable precautions have been taken to ensure no viruses are present in this e-mail. We do not accept responsibility for any loss or damage arising from the use of this e-mail or attachments. We recommend that you subject these to your virus checking procedures prior to use. ______________________________________________________________________
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs