Hi all,

I think that I missed some step…

 

Tryng to modify ANY item in sysconfig leads to an error:

 

 

Error Message: Can't write ConfigItem!

 

.

 

You can Send a bugreport or go back to the previous page.

Error Details

Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Thu Jan 31 18:59:40 2013 Message: Can't write ConfigItem! RemoteAddress: 172.22.21.11 RequestURI: /otrs/index.pl Traceback (1940): Module: Kernel::Modules::AdminSysConfig::Run (v1.125) Line: 206 Module: Kernel::System::Web::InterfaceAgent::Run (v1.73) Line: 866 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.94) Line: 204 Module: ModPerl::RegistryCooker::run (v1.94) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.94) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

 

 

Apparently permission at file level are correct and I run the upgrade script to verify/adapt permissions.. (Centos 6.2 64bit)

 

I also did a “chown –R 777 /opt/otrs”, just to be on safe side and test it properly, after a server restart – then it worked.

But it’s a little too open.

 

What should be the correct permissions ?

 

My fix permission strings was:

bin/otrs.SetPermissions.pl --otrs-user=otrs --web-user=apache --otrs-group=apache --web-group=apache --admin-user=root --admin-group=root /opt/otrs

 

Thanks,

  Massimo

 

 

Massimo Bianchi

 

Npo Sistemi S.p.A. - Gruppo Npo

S.S.11 Padana Superiore 28

20063 Cernusco S/Naviglio MI

Tel: +39 02 92596.322

Cell: +39 348 5852275

Fax: +39 02 92140548

 

Skype: massimo.bianchi

Lync: massimo.bianchi@nposistemi.it

Mail: massimo.bianchi@nposistemi.it

Web: http://www.nposistemi.it

 

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