Sorry, resubmitting because I didn't change the subject when replying. I have searched SysConfig, and I can't seem to find the place to Agents to set the next ticket state when adding a note. There's a checkmark on Ticket::Frontend::AgentTicketNote###StateType in Ticket -> Frontend::Agent::Ticket::ViewNote, but I don't see the option when I add a note. The only fields are Subject, Options, Text, Attachment, Note type and Time units. I've checked the .dtl files and they have the block for it. - Alo ------------------------------------------------------- Aloiamoa Anesi, Jr. Network Operations Engineer Blue Sky Communications 478 Laufou Shopping Ctr Pago Pago, American Samoa 96799 -- Ph: +1.684.699.2759 ext 1098 Cell: +1.684.258.1098 VoIP Business Hours: 1098@voip.bluesky.as VoIP After Hours: 2098@voip.bluesky.as