Running the latest GA release on SuSE 9.0. Today we went to create a new ticket by using the "Compose Email" button from within OTRS, and we got an error "Can't write /opt/otrs/var/log/TicketCounter.log: Permission denied". We ran the SetPermissions script but this did not resolve the error. Looking at the TicketCounter.log file, we saw the owner was set to otrs and the group to nobody. We changed this to wwwrun and www, respectively, and the problem went away. I also noticed that postmaster.pl seemed to have stopped running, so we did an rcotrs --restart-force and now all seems well (for the past five minutes, at least!) Two questions: 1. What should the permissions on this log file be? 2. Any recommended "best practices" for monitoring OTRS via Nagios? Thanks! Mark -- ______________________________________________________________ L. Mark Stone President Reliable Networks of Maine, LLC 477 Congress Street, 5th Floor Portland, ME 04107 Tel: (207) 772-5678 Cell: (917) 597-2057 Email: LMStone@RNoME.com Web: http://www.RNoME.com