Re: [otrs] Changing Agent Ticket Search template

After an upgrade you would need to re-do any customizations you make to OTRS files - including to templates. That's why the manual recommends you would create your own theme instead of customizing the default theme. However, there's also a drawback to that. If the default theme would change in the new version, you would miss those changes after the upgrade. This might affect the functioning of OTRS. So in my opinion it is best to keep track of the customizations you make to OTRS files, back them up and re-apply after an upgrade. You can use all kinds of fancy diff viewers and other tools to help you with this. Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Fri, Dec 19, 2008 at 12:27, bis wrote:

Thanks a lot Michael.

In the "Themes" section of the Admin manual it says that changes to an existing theme will be lost with an update. Does this mean the changes I made to the AgentTicketSearch template will be lost?

Thanks a lot for pointing out the Developers Manual to me - I had no idea of its existence!

Best

Bis

--- On Wed, 17/12/08, Michiel Beijen wrote:

From: Michiel Beijen Subject: Re: [otrs] Changing Agent Ticket Search template To: bis_d@yahoo.co.uk Cc: otrs@otrs.org Date: Wednesday, 17 December, 2008, 3:52 PM

Bis,

Here's the reference in the Administrators manual to the so-called 'Themes': [http://doc.otrs.org/2.3/en/html/c1850.html]

And here's the chapter in the Developers manual that describes the tags and syntax used in the dtl files: [http://doc.otrs.org/developer/2.0/en/html/c494.html]

Hope this helps, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Wed, Dec 17, 2008 at 16:40, bis wrote:

...

Thanks a lot Michiel you are a star ***

Could you tell me where in the documentation does it talk about the HTML templates because I never saw it when I looked at the documentation? It only talked about the graphical user frontend and the perl and xml files at the backend.

Thanks again :-)

--- On Wed, 17/12/08, Michiel Beijen wrote:

From: Michiel Beijen Subject: Re: [otrs] Changing Agent Ticket Search template To: bis_d@yahoo.co.uk, "User questions and discussions about OTRS." Date: Wednesday, 17 December, 2008, 1:31 PM

Bis,

You can edit the HTML for this page here: otrs/Kernel/Output/HTML/Standard/AgentTicketSearch.dtl

Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

2008/12/16 bis :

...

Dear fellow members of the OTRS community

I am trying to change the search template for agents ("/otrs/index.pl?Action=AgentTicketSearch") but I am not sure which file I need to change. I just want to delete some text fields and move a few

fields

...

...

around.

Can I make the changes from the graphical configuration frontend or do I need to change a ".pm" file?

Many thanks in advance

Bis

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs