Hi Andreas, On Wed, May 07, 2003 at 02:21:54PM +0200, Andreas Haase wrote:
1. If I zoom into a ticket, I see the history of it in short links above the ticket content. But if I click on "E-Mail external" or whatever, I get the login screen. After logging in again, the right screen is being displayed. That happens reproducable, the session timeout can not be expired.
Do you use session cookies ($Self->{SessionUseCookie} = 1;)?
2. If I open a ticket via phone view, I can select the ticket owner and the queue. If I leave out the owner, the ticket is locked by me anyway. There is no chance for others to lock it until I unlock it. If the ticket is opened via mail, all behaves in the right way.
This is configurable, add the follwoing to you Kernel/Config.pm [...] $Self->{PhoneDefaultNewLock} = 'unlock'; [...]
Andreas Haase EastLink GmbH
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972