Hi Deniz,<br><br>the LDAP configuration is mainly configured in the <a href="http://config.pm">config.pm</a> file, there is quite a bit of customisation to do on this front.<br><br>Please find attached my blank LDAP config - I&#39;ve seen many questions on LDAP authentication and decided to compile a template for people to use to aid them in implementing it, thanks to a lot of help I received myself during my initial phases of setting up OTRS.<br>
<br>Some considerations you need to be aware of:<br><ul><li>The config is split into two groups, agents and customers</li><ul><li>Agents are differentiated by a exclusive group membership. This prevents customers from accessing the agent interface.</li>
<li>Agent passwords are synced with OTRS&#39;s relevant database fields, this is a requirement (afaik)<br></li><li>Customers are identified by any legitimate LDAP account.</li></ul></ul>Let us know how you get on.<br><br>
Thanks,<br><br>David<br><br><div class="gmail_quote">On Wed, Feb 24, 2010 at 3:59 PM, Deniz Rende <span dir="ltr">&lt;<a href="mailto:deniz.rende@gmail.com">deniz.rende@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
Hello,<div><br></div><div>I&#39;ve been trying to figure out how to integrate our company ldap with OTRS 2.4.7 . Here is what I did so far that did not give me any results:</div><div>0) Installed Net::LDAP Module</div><div>

1) From Admin -&gt; SysConfig</div><div>2) Search for LDAP</div><div>3) Frontend::Customer::Auth</div><div>4) Edited the Following:</div><div><ul><li>Customer::AuthModule::LDAP::Host (instead of default I added our ldap server)</li>

<li>Customer::AuthModule::LDAP::BaseDN (entered o=.....,o......)</li><li>Customer::AuthModule::LDAP::UID (left the default as UID)</li><li>Customer::AuthModule::LDAP::GroupDN (instead of the default I entered our cn, ,our ou=staff, our o&#39;s....)</li>

<li>Customer::AuthModule::LDAP::AccessAttr (left is as memberUid)</li></ul>5) Created a test user in our ldap, and made sure that It was created (ldap searches from servers returned just fine)</div><div>6) Restarted the Apache server.</div>

<div>7) Tried to login with my testuser in <a href="https://otrshost/otrs/customer.pl" target="_blank">https://otrshost/otrs/customer.pl</a></div><div><br></div><div>and the login failed. Tried to get the password, but otrs informed me no such user...</div>

<div><br></div><div>What else needs to be done for ldap integration? Do I need to go back to /opt/otrs/Kernel/Config.pm and add things or do the Web GUI method is enough?</div><div><br></div><div>Here is what I am using</div>

<div><br></div><div>Solaris 10 X86</div><div>Perl 5.10</div><div>Apache2 with SSL</div><div>OTRS 2.4.7</div><div>check.Modules returns ok</div><div><br></div><font color="#888888"><div><br></div><div><br></div><div><br>-- <br>
Deniz Rende<br>E-mail: <a href="mailto:deniz.rende@gmail.com" target="_blank">deniz.rende@gmail.com</a><br>
Phone: +1 (224) 789-UNIX (8649)<br>Mobile: +1 (816) 213-2139<br>Web: <a href="http://www.deniz-rende.com/blog" target="_blank">http://www.deniz-rende.com/blog</a><br><br>
</div>
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