Hi All,
We are getting this error message:
ERROR: No Ticket::StateAfterPending found for 'Monitor - Auto Close' in Kernel/Config.pm!
I found something that seemed to say I needed the following in our
Kernel/Config.pm file
so I added it but we are still getting the above mentioned error message.
Can someone clue me in on what I need to do.
# --
# Kernel/Config.pm - Config file for OTRS kernel
#
...
lots of stuff omitted.
...
# state after pending
# (state after pending time has reached)
$Self->{Ticket::StateAfterPending} = {
'pending auto close+' => 'closed successful',
'pending auto close-' => 'closed unsuccessful',
};
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# #
# End of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
}