Run the PostMasterPOP3.pl script manually and watch the output. Post back what you see. _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dan King Sent: Monday, July 09, 2007 2:58 PM To: User questions and discussions about OTRS.org Subject: [otrs] Problems downloading email from server. I am having an issue but I have no idea where to look. I have an email address that I want OTRS to download all the emails from. I thought this was working on Friday before I went home for the weekend. I seem to have come in this morning and it wont retrieve the emails and place them in the queue. I am positive I have the pop3 set up correct. I havent made any changes except for installing a bunch of the extra packages. The Calendar, Survey, FAQ, Benchmark, SystemStatus, and WebWatcher are the packages I have installed. Does anyone know where I can start looking for error messages and the such? I dont see any at all and not sure where to look. OTRS will refresh but there is no error message when it does and the emails stay in outlooks inbox. Thanks for the help. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CAN K2P 0B4 http://www.carms.ca www.carms.ca ---------------------------------------------------------------------------- -------- This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci.