Hello All,

 

Is there any way of automatically replying to multiple emails when a ticket is opened by one person, a sort of one to many?

 

So one person opens a ticket by email and the acknowledgement should go to not only the person who raised the ticket but everybody else in the group (for information)

 

Regards

Paul

 

PS is there a searchable site with all these questions somewhere I could only find the archive – not very friendly.



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