Hello once again, is there nobody else here who got this feature request? Being notified in the AgentFrontend for non-locked tickets. Is it just in my case that it is not the default setting? Any hint would be marvellous. Thanks in advance Markus Markus Nagel schrieb:
Hello list, I'm searching for the switch in SysConfig where I can turn on the notification about new tickets and / or followups for non-locked tickets in the AgentFrontend. I am notified by email about "my queues", but when I am already logged in to the AgentFront, I don't want to follow the link in the notification email but want to be notified by the Frontend itself. This notification works well for tickets which are locked by my account. Where do I find this configuration option (I guess, it is one)?
Thanks in advance
Markus Nagel
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