Hmm, I was looking for a notification to me. I dont want to have to be
signed into otrs all day to view tickets, I want an email sent to me saying
something along the lines "so and so customer has created a ticket" after a
ticket is created. your link did point me here
http://doc.otrs.org/2.3/en/html/x1058.html , but it still does not appear to
work even after restarting the otrs service
2009/2/4 Leonardo Certuche
There is, read the auto answers chapter of the manual http://doc.otrs.org/2.3/en/html/x1010.html
2009/2/4 Aaron Rabinowitz
I'm currently setting up an OTRS implementation. When creating a new ticket as a customer I was hoping it would send me an email on outlook, but it appears it will only show as a notification if I log into OTRS. Is there a way to have an email sent to me if a new ticket has been created?
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-- Leonardo Certuche 301 284 6250 leonardo.certuche@itcon-ltda.com www.itcon-ltda.com Medellín, Colombia
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