From your previous forum post it looks like you are using Windows with OTRS and possibly Apache or IIS. A lot of this really depends on what database back end you have chosen or had chosen for you. Most likely MySQL from what I remember of the Windows package. What you will need to do is to back-up the MySQL database periodically using mysqlhotcopy or mysqldump (whichever seems more appropriate to your needs) to a folder that you can back up, documentation on this can be found on the MySQL website.

These tools should be scriptable through batch language or VBScript and subsequently run as a Windows Scheduled Task. You should then be able to use NTBackup.exe to selectively backup the directory structures you want, including the IIS or Apache. I would also recommend backing up the system state, a full system backup probably isn't required in this instance.

I hope this is what you are after.

Thanks,

Brad West
Network/Systems Engineer
Spang & Company
bwest@spang.com

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Karkhanis
Sent: Tuesday, September 13, 2005 10:47 AM
To: User questions and discussions about OTRS.org
Subject: [otrs] backup

How do we take regular backup for this system
In case the machine with the system crashes, is there a way we can use the backedup
database and restore the system
Ashutosh

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