On Wednesday, March 17, 2004 3:01 PM
Jason White
Is it possible to route request to a Queue based on the subject line of the email? Also I have a couple of email alias's called restore@domain.com and backup@domain.com they are aliases to support@domain.com . OTRS logs in to the mail server with the support account to get the emails but it routes the restore and backup request to the support Queue instead of the restore queue.
Both is achievable via the Postmaster::Filter modules. http://doc.otrs.org/1.2/en/html/receiving-email-filter-module.html Defaults.pm some examples, too: # fgrep -B1 -A32 "PostMaster Filter Modules" Kernel/Config/Defaults.pm Procmail can be used as well: http://doc.otrs.org/1.2/en/html/receiving-email-cmd.html hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388