On Mon, Sep 16, 2002 at 03:45:16PM +0100, Phil Davis wrote:
Newbie question. I'm a little confused as to the "PersonalQueue". Is this a queue that is specific to a user? If so, then how can I assign a ticket say from the "Raw" queue to a specific user so that ticket appears in that user's "PersonalQueue". Do individual queues have to be created for each user? If so then what would the "PersonalQueue" be used for.
I've only been using it for a while so may be wrong but Personal Queue is union of all the queues the user has listed in their preferences. E.g. if the user had support1 and urgent in their prefs then PersonalQueue would show all tickets in support1 or urgent.
Creating a queue per user is not a good idea but may work for some situations.
I think if you assign ownership of a ticket to a person it becomes locked to them and they can see it by clicking on the lockedtickets link (off to the right hand side).
Ja, correct. Thanks Phil!
-- Phil Davis
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.