Hi I have OTRS 2.2.6, its working fine its just that whenever I receive any email from anyone and there have a signature then this kind of text is getting added to end of each mail. The data you see there like "please inform us immediately and delete this message with any data that may be attached." is the end of signature and rest comes in a code dunno what it is and how to avoid it. recipient, please inform us immediately and delete this message with any data that may be attached. <!-- function __RP_Callback_Helper(str, strCallbackEvent, splitSize, func){var event = null;if (strCallbackEvent){event = document.createEvent('Events');event.initEvent(strCallbackEvent, true, true);}if (str && str.length > 0){var splitList = str.split('|');var strCompare = str;if (splitList.length == splitSize)strCompare = splitList[splitSize-1];var pluginList = document.plugins;for (var count = 0; count < pluginList.length; count++){var sSrc = '';if (pluginList[count] && pluginList[count].src)sSrc = pluginList[count].src;if (strCompare.length >= sSrc.length){if (strCompare.indexOf(sSrc) != -1){func(str, count, pluginList, splitList);break;}}}}if (strCallbackEvent)document.body.dispatchEvent(event);}function __RP_Coord_Callback(str){var func = function(str, index, pluginList, splitList){pluginList[index].__RP_Coord_Callback = str;pluginList[index].__RP_Coord_Callback_Left = splitList[0];pluginList[index].__RP_Coord_Callback_Top = splitList[1];pluginList[index].__RP_Coord_Callback_Right = splitList[2];pluginList[index].__RP_Coord_Callback_Bottom = splitList[3];};__RP_Callback_Helper(str, 'rp-js-coord-callback', 5, func);}function __RP_Url_Callback(str){var func = function(str, index, pluginList, splitList){pluginList[index].__RP_Url_Callback = str;pluginList[index].__RP_Url_Callback_Vid = splitList[0];pluginList[index].__RP_Url_Callback_Parent = splitList[1];};__RP_Callback_Helper(str, 'rp-js-url-callback', 3, func);}function __RP_TotalBytes_Callback(str){var func = function(str, index, pluginList, splitList){pluginList[index].__RP_TotalBytes_Callback = str;pluginList[index].__RP_TotalBytes_Callback_Bytes = splitList[0];};__RP_Callback_Helper(str, null, 2, func);}function __RP_Connection_Callback(str){var func = function(str, index, pluginList, splitList){pluginList[index].__RP_Connection_Callback = str;pluginList[index].__RP_Connection_Callback_Url = splitList[0];};__RP_Callback_Helper(str, null, 2, func);} //--> http://69.67.52.38/otrs/index.pl?Action=AgentTicketZoom&TicketID=29#top -- Those that make the rule don't play the game!!