Re: [otrs] OTRS 3: worth the wait? Any information regarding features / sneak peeks?

I guess they believe they can't handle it the proper way. So many queries and feedbacks will come up which may delay or slow down the project. It's better to go with a beta version instead of getting involved in the alpha phases. They are probably involving experts about the processes like ITIL , ITSM in these phases. Who knows? On Fri, Apr 16, 2010 at 8:09 AM, Nyung Zu wrote:

On Thu, Apr 15, 2010 at 10:15 AM, Aron Rotteveel wrote:

...

As mentioned before, I believe that OTRS can greatly benefit from more community feedback during the development phase.

I agree on this. There is totally not integration of the community for new features and new releases. I never have seen this in any other open source project. :(

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