Re: [otrs] No Permission!

9 Jan 2006


      Michael Belz a écrit :
...
Did you run otrs.ChekcModules script? Run that to see if you need to
update your perl modules.
Yes All is OK (see above).
All was working right but I don't know wky, from a couple a hours it's 
don't work anymore :(

[otrs@evolution9 bin]$ ./otrs.checkModules
                  CGI ... ok
          Date::Pcalc ... ok
         Date::Format ... ok
                  DBI ... ok
           DBD::mysql ... ok
          Digest::MD5 ... ok
       LWP::UserAgent ... ok
           IO::Scalar ... ok
             IO::Wrap ... ok
         MIME::Base64 ... ok
          MIME::Tools ... ok
       Mail::Internet ... ok
             Net::DNS ... ok
            Net::POP3 ... ok
            Net::LDAP ... ok
            Net::SMTP ... ok
         Authen::SASL ... ok
                   GD ... ok
             GD::Text ... ok
            GD::Graph ... ok
     GD::Graph::lines ... ok
      GD::Text::Align ... ok
          XML::Parser ... ok
[otrs@evolution9 bin]$
...
Thank you,
Michael W. Belz
Jr. Systems Administrator, Sky River Management
(702) 336-9418
AIM: SimbaSRM
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Florent Guiliani
Sent: Monday, January 09, 2006 9:04 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] No Permission!
And in /var/log/httpd/errors_log I've got:
ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Mon Jan  9 18:03:03 2006
Message: Need module!
Traceback (32402):
  Module: Kernel::System::Main::Require (v1.1) Line: 44
  Module: Kernel::System::Ticket::Permission (v1.194) Line: 1499
  Module: Kernel::Modules::AgentTicketZoom::Run (v1.14) Line: 85
  Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651
  Module: 
ModPerl::ROOT::ModPerl::Registry::home_otrs_bin_cgi_2dbin_index_2epl::ha
ndler 
(v) Line: 48
  Module: (eval) (v1.80) Line: 187
  Module: ModPerl::RegistryCooker::run (v1.80) Line: 187
  Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 159
  Module: ModPerl::Registry::handler (v1.99) Line: 16
ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Mon Jan  9 18:03:03 2006
Message: Module '' not found!
Traceback (32402):
  Module: Kernel::System::Ticket::Permission (v1.194) Line: 1499
  Module: Kernel::Modules::AgentTicketZoom::Run (v1.14) Line: 85
  Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651
  Module: 
ModPerl::ROOT::ModPerl::Registry::home_otrs_bin_cgi_2dbin_index_2epl::ha
ndler 
(v) Line: 48
  Module: (eval) (v1.80) Line: 187
  Module: ModPerl::RegistryCooker::run (v1.80) Line: 187
  Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 159
  Module: ModPerl::Registry::handler (v1.99) Line: 16
ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Mon Jan  9 18:03:03 2006
Message: Need module!
Traceback (32402):
  Module: Kernel::System::Main::Require (v1.1) Line: 44
  Module: Kernel::System::Ticket::Permission (v1.194) Line: 1499
  Module: Kernel::Modules::AgentTicketZoom::Run (v1.14) Line: 85
  Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651
  Module: 
ModPerl::ROOT::ModPerl::Registry::home_otrs_bin_cgi_2dbin_index_2epl::ha
ndler 
(v) Line: 48
  Module: (eval) (v1.80) Line: 187
  Module: ModPerl::RegistryCooker::run (v1.80) Line: 187
  Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 159
  Module: ModPerl::Registry::handler (v1.99) Line: 16
ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Mon Jan  9 18:03:03 2006
Message: Module '' not found!
Traceback (32402):
  Module: Kernel::System::Ticket::Permission (v1.194) Line: 1499
  Module: Kernel::Modules::AgentTicketZoom::Run (v1.14) Line: 85
  Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651
  Module: 
ModPerl::ROOT::ModPerl::Registry::home_otrs_bin_cgi_2dbin_index_2epl::ha
ndler 
(v) Line: 48
  Module: (eval) (v1.80) Line: 187
  Module: ModPerl::RegistryCooker::run (v1.80) Line: 187
  Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 159
  Module: ModPerl::Registry::handler (v1.99) Line: 16
Florent Guiliani a écrit :
...
Hi all,
I don't know what I've changed but when I click on 'Zoom' on a ticket
in the queue I've got "No Permission!"
even if I try with root@localhost  (admin user)
What's wrong?
Florent,
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