OK, Nevermind, I'm stupid. It's a field you can choose to enter. I've made a small patch to our code to automatically enter the From: address as the CustomerID, since that's how our organization works 99.99% of the time. For anyone interested, line 509 of our AgentTicketPhone.pm now reads: my $CustomerID = $Self->{ParamObject}->GetParam(Param => 'From') || ''; Matt Linton wrote:
When entering a phone ticket, I put the customers' email address in the "From:" field. But when I run a search for tickets, that email does not appear as the CustomerID.
Can anyone explain why this is, and how I would get it to behave that way? _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/