Hi

Is there way that  agents can create tickets into the queues like customer users do. ? I use OTRS 5

Regards

Aruna Chandralal

From: otrs [mailto:otrs-bounces@lists.otrs.org] On Behalf Of Sujeeva Tissaarachchi
Sent: Thursday, September 14, 2017 9:53 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Auto Responses not send for ticket creation

Hi Balázs,

Thanks for your message. However, this is not Notification Sender whereas this is Auto Response. I will put an update once I get through this.

Best Regards,
Sujeeva Tissaarachchi

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From: Úr Balázs <urbalazs@gmail.com>
To: User questions and discussions about OTRS. <otrs@lists.otrs.org>
Sent: Thursday, 14 September 2017, 11:25
Subject: Re: [otrs] Auto Responses not send for ticket creation

2017-09-13 1:57 GMT+02:00 Sujeeva Tissaarachchi <sujeeva_t@yahoo.com>:
> I have an issue in Auto Responses only for "default reply (after new ticket
> has been created)" It send all the emails but not this.

Hi Sujeeva,

Please check, if a correct email address is set in Framework → Core →
NotificationSenderEmail. We had a similar issue, and this was the
solution.

Regards,

Balázs
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