Re: [otrs] Massmerge with GenericAgent?

I am really the only one who needs a GenericAgent, which merges Tickets? Hello Umberto, thank you for the answer, I was despaired, that no one seems to answer. For your solution, was it the problem, that the tickets has been merged? Or was the major problem, that the tickets should be closed and the third party should be notified? I just want to merge the tickets, the closing is not necessary. (I could do the closing with a second GenericAgent, but I do not need it.) I need a merge for any tickets, which contain a specific subject. All this tickets should be merged cronological to one specific TicketID. regards Umberto Nicoletti wrote:

In my case I had to write a GenericAgent extension, that is a custom perl generic agent that does exactly the merge (and close) of closed tickets for situations where a third-party notifies via email that the issue has been solved. It requires Perl knowledge to write such an agent.

Umberto

On 9/3/07, Kaiser, Hans wrote:

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Kaiser, Hans wrote:

is it possible to define a Massmerge by the GenericAgent? If so, how?

I am running otrs 2.04 ubuntu dapper default setup.

Hello again,

is there no possibility to use the merge in the genericAgent?

Isn't it possible? It would be kind, if I could get any response...