* Francesco Pasqualini
Hi,
is there some feature/configutation to open a ticket forwarding an email.
The use case is:
We have an email address connected to OTR, helpdesk@mycompany.com, but sometime I receive requests in my own mailbox and I want to forward to OTRS.
Is there a way to forward this email to OTRS and automatically open a ticket for the original sender ?
I simply use the "bounce" option in my email program. That way, the headers stay the same and OTRS acts as if the user sent the mail directly to OTRS! -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebrandt@charite.de Campus Benjamin Franklin http://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155