Michael, I had attempted to do this..it helps if I change the Type: when creating the new reply. Maybe I should cut back on the red bull. Thanks! - Todd -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michael Mayaka Sent: Monday, November 02, 2009 11:50 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Question regarding Auto Response Management/multiplechoice "auto reply" options? Greetings, Yes you can have default autoresponse for each queue in otrs as follows: 1. Create a custom autoresponse (Admin=>Auto Responses) - (You can make a copy of "Default Reply (after new ticket is created)") 2. Attach Autoresponse to Queue (Admin=>Auto Reponses <->Queue); select type (e.g. auto reply/new ticket). Michael