You can only limit access to groups - thus you'll have to create special groups for the queues and address them to the agents directly or via roles. You might wanna take a look at my mail >Re: [otrs] How to use the roles< from 6th of January. Greets, Daniel Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Weindel Frank Gesendet: Mittwoch, 7. Januar 2009 19:07 An: otrs@otrs.org Betreff: [otrs] Limit Queue Access Hi all, I was wondering if there was a way to assign access limits for certain queues, I looked around and can't seem to find it. We have a queue which will potentially hold important private information on our clients, and we only want certain users/groups to be able to view/create tickets in that queue. Any help would be appreciated. Thank you, Frank Weindel