Danie wrote:
Hi ,
Is there a install howto for Debian (i'm using Ubuntu) , i am having difficulty getting OTRS to work on it.
Basically I followed the steps:
apt-get install otrs It solves all the dependencies etc , but when I go to the installer I get "Not Found" error.Forgive my newbie-ness , I did manage to get it going on a WinXp machine (for testing purposes) but now need to setup a production box , and would prefer nix....
back to the drawing board...
OK , got OTRS going : - apache2.conf didn't have an entry for the cgi stuff , added otrs cgi locations as in Manual install txt - came up with permission error on Kernel/Config.pm , checked the permissions for said file , saw it pointed to another file /etc/otrs/Kernel/Config.pm which didn't have the right permissions. chown www-data.root Config.pm Now I have another little problem , seems the icons for the various tabs (Admin Area etc) is not showing , as I am not a apache guru , what do I need to inlcude/send for a better description? not sure where otrs loads the gif/jpeg/icon files from? Also , in the same breath , i see you have support for procmail , fetchmail , how about postfix? My reason for asking of course is we have an existing email gateway and I want to pipe the emails sent to otrs through that , any ideas/tips/hints/rants welcome. TIA!!! D -- Regards , @-----------------------------@ | Danie Theron | | Systems Administrator | | Verpakt Management Services | | email : danie@verpakt.com | | tel : +2711 6020117 | @-----------------------------@ If you dislike change, you're going to dislike being irrelevant even more. Only two things are infinite, the universe and human stupidity, and I'm not sure about the former. "Time is an illusion. Lunchtime double so." (Douglas Adams.) ------------------------------------------------------------------------------------------------------------------------------------------ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. ------------------------------------------------------------------------------------------------------------------------------------------