Re: [otrs] Upgrading from 1.3

I downloaded the PRM for Redhat 8.0 and installed it. Then I ran the script to upgrade my database to 2.0 then I ran SetPermissions.sh.

I restarted the services but cannot log in to OTRS, no matter what I enter I am told the login failed with incorrect username or password.

I thought long and hard about this and realized that when I installed OTRS from the RPM I actually installed the latest 2.3.2 version, so I needed to upgrade my DB from 2.0 to 2.1 and so on. Ok, did all that now I can log in to OTRS 2.3.2. Crisis averted. Now to start learning about this new version. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com